Privacy Policy
Last Revised: 9/2025
This Privacy Policy (“Privacy Policy”) is incorporated into our Terms of Use and Terms of Service (collectively, the “Terms”). Terms used in this Privacy Policy that are defined in the Terms have the same meanings here. If we make changes to this Privacy Policy, we will post the revised Policy on the Site and update the “Last Revised” date above. Your continued use of our Site or Service after any changes means you accept the revised Privacy Policy.
“The Women’s Health Company,” “we,” “us,” or “our” refers to The Women’s Health Company, LLC. We are committed to respecting your privacy and explaining how we collect, use, disclose, and protect information when you use our website (the “Site”) or services (the “Service,” which may include the patient portal, telehealth, scheduling, messaging, and related offerings).
By accessing or using our Site or Service, you accept the practices and policies described here and consent to the collection, use, disclosure, storage, and processing of your information as set forth in this Privacy Policy. If you use the Site or Service on behalf of another individual, you represent that you are authorized to do so and to accept this Privacy Policy on that individual’s behalf. By agreeing to this Privacy Policy and the Terms, you consent to the storing and processing of your information in the United States and, where applicable, in other countries outside your country of residence.
1) Information We Collect
A. Information You Provide
Depending on how you use the Site or Service, you may provide:
Contact & Account Data: name, email address, phone number, billing and physical addresses.
Demographic & Health Data: gender, date of birth, wellness and lifestyle information, height, weight, medical history, medication/supplement history, symptoms, goals, and zip code.
Clinical & Communications Data: information exchanged with practitioners (including messages, intake responses, forms, and any files you upload such as images or videos).
Payment Data: payment method details necessary to process transactions (handled by our payment processor).
Other Communications: information you provide when you contact us (support requests, feedback, or general inquiries).
Accuracy: To protect your security and privacy, we require that you (or your legal representative) submit current and accurate information. The Women’s Health Company, LLC disclaims any legal duty to verify the accuracy of information you provide beyond what applicable law may require for the specific purpose for which the information is used.
B. Information From Practitioners & Third Parties
To provide the Service, we may receive information from:
Practitioners who treat you (e.g., diagnoses, treatment plans and prescriptions, notes).
Third parties involved in your care or payment (e.g., labs, pharmacies, payors) such as prescription history and laboratory results.
C. Device, Usage & Analytics Data (Collected Automatically)
When you access the Site or Service, we (and service providers working on our behalf) may automatically collect:
Device & Technical Data: IP address, browser type, operating system, device type and identifiers, app version, language preferences.
Usage Data: pages or screens viewed, features used, time spent, referring/exit pages, clickstream data, and interactions with emails or notifications.
Cookies & Web Beacons: small files and tracking technologies used to operate, secure, and personalize the Site or Service and to understand usage. See Section 7 (Cookies & Tracking).
D. Location Information
We may obtain approximate location from your zip code or, with your express consent, precise location from your device settings. You can adjust or revoke location permissions in your device/app settings at any time.
2) How We Use Information
We (and our affiliates and service providers) may use, compile, analyze, and store your information to:
Verify identity and manage accounts, including scheduling, payments, and order fulfillment.
Provide and improve the Service, including tailoring content and features to your needs and ensuring proper functionality.
Facilitate care (as applicable), including supporting practitioners’ treatment, payment, and healthcare operations.
Communicate with you, including service messages, practitioner communications, and optional educational resources or newsletters (you can opt out of promotional communications at any time).
Send push notifications (which you may enable/disable in device/app settings).
Support safety, security, and compliance, including detecting, preventing, investigating, and responding to fraud, intellectual-property concerns, Terms violations, or misuse of the Service.
Location Uses
Where enabled, we may use location information to:
Identify practitioners who can provide care to you.
Suggest nearby pharmacies to fulfill prescriptions.
Identify other healthcare providers at your practitioner’s recommendation.
3) How We Share Information
We do not sell or rent your personal information. We may disclose information:
To service providers performing services on our behalf (hosting, data analysis, IT and security, communications, customer support, payment processing, auditing, etc.).
To practitioners to schedule/fulfill appointments, provide care, or at your request (including messages you send through the Service).
For treatment, payment, or healthcare operations purposes at your direction.
As required or permitted by law, including lawful requests by public authorities, court orders, audits, inspections, or to meet national security or law-enforcement requirements.
For business transactions, such as a merger, acquisition, reorganization, or other transfer of assets, in which case information may be transferred consistent with applicable law and this Policy.
The Women’s Health Company, LLC remains responsible for the processing of personal information it shares with third-party agents consistent with applicable data-transfer frameworks and law. We will not disclose your information to third parties for their own separate marketing uses unless you have consented to such sharing.
4) Data Retention
We retain information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Archives of information subject to this Policy from secure users will be stored no less than the legally required period, and some information may be retained longer where permitted by law and our business needs.
5) Security & Compliance
We use industry-standard administrative, technical, and physical safeguards to help protect information submitted to us. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
We maintain binding agreements (including, as applicable, Business Associate Agreements (BAAs)) with integrated third-party entities that process protected health information to support compliance with HIPAA and other applicable laws (e.g., with our professional Google accounts and our video conferencing and chat providers such as Zoom).
6) International Processing
Your information may be stored and processed in the United States or other countries where we or our service providers maintain facilities. By using the Site or Service, you acknowledge and consent to the transfer of information to countries which may have data-protection laws different from those in your country of residence, consistent with this Privacy Policy and applicable law.
7) Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to:
Operate, secure, and improve the Site and Service.
Recognize your device on return visits (e.g., to recall authentication information).
Analyze traffic and usage patterns.
You may set your browser to refuse or delete cookies; however, some features may not function properly if cookies are disabled.
Third-party sites linked from our Site may also use cookies or tracking technologies. We do not control third-party practices. If you have questions about how third parties use cookies, please contact them directly and review their privacy policies.
8) Children & Minors
Our Service is intended for individuals 18 years of age or older. A parent, legal guardian, or personal representative of a minor at least 13 years old may, in compliance with the Terms, use the Service on behalf of that minor. Any information provided on behalf of a minor will be handled in accordance with this Privacy Policy. We do not knowingly collect information from children under 13.
9) Your Choices & Rights
Subject to applicable law, you may:
Access, correct, or update certain personal information.
Opt out of promotional emails by following unsubscribe instructions (we may still send service-related communications).
Manage location permissions in your device/app settings.
Request deletion of certain information (subject to legal/medical record obligations).
To exercise these rights, please contact us using the details below.
10) Third-Party Links
Our Site may contain links to other websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
11) Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The Women’s Health Company, LLC
P.O. Box 744
Watkinsville, GA 30677
📧 admin@thewomenshealthcompany.com
📞 7065218030